drink this way


  • 1.How should you take care of the leather beverage holder and straw bundle bag? Can they be washed?+

    Vegan leather cannot be soaked in water. If the leather bag gets dirty, wipe it gently with a damp cloth and allow it to dry up in a cool and ventilated area.
    Please avoid areas of high temperature and sunlight to avoid issues with the leather from drying up and cracking.
  • 2.What size cup is suitable for the leather cup carrier?+

     It is suitable for ordinary 700CC or 660CC cups, including most coffee cups and eco-friendly cups.
  • 3.What material is the leather straw pouch and cup carriers made from?+

    For the real-leather feel, we have utilised vegan leather for cup carriers. This means they are cruelty-free products!
  • 4.What colours are available for the straw bundle bag?+

    - Orange
    - Brown
    - Blue
  • 5.What colours are available for the cup carriers?+

    - Coffee Brown
    - Rose Quartz
    - Limestone Grey
    - Navy Blue
  • 6.What is the difference between Titanium straws and Stainless steel straws?+

    Stainless steel is a material made from a composition of multiple different metals such as Nickel, Manganese, Chromium. Whereas, the HULUCAT pure Titanium straw is a single material straw made from 100% Titanium. 

    Stainless steel is about 60% heavier than pure Titanium straw therefore, the lightweight pure Titanium material is more suitable for the living habits of modern people.

    The biggest advantage of the HULUCAT pure titanium straw is that it is reusable, clean safe and hygienic. Where it is also non-toxic, metallic scent-free. The pure titanium straw can be used at ease despite scratches. The straw is also non-stick with oil, tea, and coffee. Which is easy to clean, therefore saving water and washing detergent. The utensils could be reused normally for a lifetime, which could be much more cost-effective. Moreover, it reduces the quantity of trash produced by replacing such utensils. Love yourself, Love the earth. Help protect the environment and your health and safety. 
  • 7.Why does your straw have a scent of metallic smell/taste to it?+

    Pure titanium straws will come into contact with other machines during the production process. Because they have not been industrially picked, they will still have a faint metallic smell/taste to them, but rest assured, the taste and smell will dissipate in about 2 - 3 days after washing. 
  • 8.How do I clean the straws and the bundle bag before first-time usage?+

    Titanium straw cleaning:
    Before the use of the straw, you can use clean warm water and dish washing detergent using the custom straw cleaner included in the set. Or, you can soak in warm water for 10-30 minutes (which could also eliminate any packaging smells).
    The straw is made from pure titanium. The titanium is uncoated.
    Bundle bag cleaning: Wipe clean with water.
    DO NOT machine wash, expose to high-temperature drying and sun.
  • 9.Is it dangerous for children to use titanium straws?+

    Since the Titanium straws are made from hardware, please do teach your children the safety and hazards and how to use them correctly.  Please do not let children play with it or let young children use it alone!
  • 10.What are the straws made of?+

    The Titanium straw sets are made from pure high-quality Titanium. The straws are very lightweight and easy to carry. It is non-toxic, alkaline and acid resistant which means that it will not rust. The exclusive 112.5 degrees diamond pierced obtuse angle at the bottom of the straw can be easily pierced through to the bottom of the cup without sawing the cupping film. The straws are made in Taiwan, SGS dual certified and guaranteed safety. 
  • 11.What are the five items included in the environmentally friendly straw set? Can we choose from any colour?+

    In the set, it consists of a big straw, a small straw, a cleansing brush and a drawstring bag for the items.
    The measurement for the big straw:12mm*21.5cm
    The measurement for the small straw:6mm*21.5cm
    As our straws are made from Titanium, which may have a self-combustion colour to it naturally. However, we did not further process any additional colouring to it. The engraving was done using diamond drill bits.
  • 12.Are Hulucat Tea & Mocktail drinks vegan friendly?+

    Our drinks are vegetarian friendly.
    Due to our Cream Cheese Series and our Fresh Milk Lattes that contains dairy and our Honey Series that contain honey from bees, we operate in facilities that handle/come into contact with animal byproducts. Rest assured, our milk teas are made with non-dairy creamer to facilitate everyones needs.
  • 13.Are Hulucat Tea & Mocktail drinks gluten free?+

    The only product we carry that contains gluten is 'Wheat Powder' topping.
  • 14.Do Hulucat Tea & Mocktail drinks consist of fresh milk?+

    Our products within the MILK TEA SERIES do not contain fresh milk.
    However, our TEA LATTE series  (Black Tea Latte, Caramel Latte, Wintermelon Latte, Brown Sugar Fresh Milk, Red Date Fresh Milk, Red Date Latte), cream cheese are made with fresh milk. 
  • 15.How are your pearls made?+

    Our pearls are made out of tapioca and brown sugar freshly made in-house every day.
  • 16.Is there an expiry date for your drinks?+

    This depends on different drinks being purchased at different times.
    However, drinking the drinks within 1-2 hours being freshly made is suggested as to not lose its intended flavours of the drink. 
    Drinks that contain pearls are not suitable to be left overnight.
  • 17.Do your coconut jellies contains gelatin?+

    No, our coconut jellies do not contain gelatin, in lieu of gelatin it contains Vegan Jel, which is made of vegetable gum, adipic acid, tapioca dextrin, calcium phosphate, and potassium citrate.
  • 18.Do your agar pearls contain gelatin?+

    Agar pearls do not contain gelatin and it is a vegan friendly, low calorie natural food product made from cooked and pressed algae and konjac.
  • 19.Do your puddings contains gelatin?+

    No, our puddings do not contain gelatin, in lieu of gelatin it contains carrageen extract.
  • 20.Why does the Hulucat Tea & Mocktail Almond Milk Tea taste different?+

    The Almond Milk Tea is made from almond powder from Taiwan, it is an acquired taste from a pudding derived dessert from Taiwan (Almond Pudding), not the regular Almond taste you’d get from the non-dairy Almond milk you'll find in NZ.
    Almond Pudding is not made from common almond but sweet apricot seeds that explains the taste difference between that and the traditional generic almonds.
  • 21.Are Hulucat Tea & Mocktail drinks safe for pregnancy?+

    We advise pregnant people to not order the Honey Aloe topping for their drinks.
    Drinks containing caffeine is also not recommended. (Please see FAQ on caffeine for drinks containing caffeine)
    Ask your health advisor for any dietry concerns.
  • 22.Do Hulucat Tea & Mocktail drinks contain caffeine?+

    All drinks in the Milk Tea - Classics & Freshly Brewed sections contain caffeine as we brew our teas with loose tea leaves. (Excluding Taro Milk Tea)
    Drinks in the Milk Tea - Fun Flavours section have caffeine in the following flavours: Coffee, Mocha, Chocolate. All other flavours in this section contain no caffeine.

    As mentioned above, drinks in the Slushy section containing caffeine will also be the following flavours: Coffee, Mocha, Chocolate. All other flavours in this section contain no caffeine.

    Yoghurt Juice section - no caffeine.

    All drinks in the Tea Latte section contain caffeine excluding Brown Sugar Fresh Milk.
  • 23.If the drink I’ve purchased is different to what I have ordered, what should I do?+

    If you have used UberEats to purchase your drink then please use the APP UberEats or platform to get refunded. 
    If you ordered through Buy@Home/ Hungry Panda, please use APP or platform for communication and help.
    If you have ordered through online order pick up, please email hulucat.office@gmail.com with your online order details, e.g your name, your order, order date and what happened. Once we have received your email, we will contact you in 3-5 working days.

    If you have recieved a drink purchased in-store that is unsatisfactory, we ask that you inform our staff members so we may remake the order to your liking.
  • 24.How long does delivery take?+

    We use third party delivery vendors to be able to meet more of our customers needs. Every area will be different, the delivery driver will try their best to deliver your order as soon as possible. 
  • 25.What platform can we purchase Hulucat Tea & Mocktail from?+

    We are on third-party platforms: UberEats / Buy@Home / HungryPanda
    Our Click & Collect can be accessed at: Hulucat.co.nz
  • 26.Can loyalty cards be combined?+

    Unfortunately, we cannot combine loyalty cards.
  • 27.How can loyalty card be used?+

    Every loyalty card can be used in any of our branches, it will be stamped with our employees signature. Cards are checked if both stamps and signatures are present.
  • 28.Is their an expiry date for our loyalty cards?+

    At the moment our loyalty card is the purple version, if you have the older versions, we may not accept. 
  • 29.Are there any requirements to work at Hulucat Tea & Mocktail?+

    Applicants must abide by the employment requirements set by The New Zealand Government

    Hulucat is always looking for friendly milk tea enthusiasts who are passionate about quality, transparency and caring about good business practices (and a great cup of Hulucat milk tea)! 
    If you are interested, please prepare a CV with the subject title of your name and which store you would like to apply for and email to hulucat.office@gmail.com
    Title e.g Jenny CV, apply for Queen Street Branch. 
  • 30.Are you hiring at the moment?+

    If we have any hiring information, we will update on our website. 
  • 31.Where can I access the newest information about Hulucat Tea & Mocktail?+

    Our website will update new information very often but as well as that, we have an instagram @hulucat_mocktail that you are welcome to follow and can interact with us!
  • 32.Can we do school sponsors?+

    If you are a school or university close to our branches, and there is a school event of some sort and would like our sponsor, you can email hulucat.office@gmail.com to discuss.
  • 33.Is there discount for a large order? How long in advance should I order?+

    If you are interested in making a large order for big events such as weddings/ gender reveals or parties etc.
    You will need to pre-order at least 2 weeks in advance. By emailing
    hulucat.office@gmail.com  as we have professional designers to personalized the venue design and discounts for large orders.
  • 34.Is Pumpkin Fresh Milk Limited Edition?+

    Yes, Pumpkin Fresh Milk is a limited edtion.
    25th of October - 25th of November
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